Delivery Is FREE!
If the Machine is in stock, your order will be arranged in 1-2 business days from the time the payment is received, If the machine is out of stock, your order will be arranged in 7-15 business days.
We always make sure to do everything we can so you will get your order ASAP.
Warranty | Returns | Post-Warranty Support
The main machine is guaranteed for 1 year and parts like handles are guaranteed for 3 months since delivery.
Beyond warranty, we offer free instruction and troubleshooting service but the repair is with charge (the cost and the shipping cost for the replacement).
Warranty and Return Policy
Warranty Coverage:
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Main Machine - Guaranteed for 1 year from the date of shipment (based on shipping records).
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Accessories - Guaranteed for 3 months from the date of shipment.
Post-Warranty Support:
- Beyond the warranty period, you will get offer free instruction and troubleshooting services. However, repairs will incur charges, including the cost of replacement parts and shipping.
Return Policy:
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One Week Return: MyChway accept 1 week no reason returns. you will be responsible for the return shipping cost and must ensure the device is in its original packaging.
Exceptions to Free Service:
- Breakdowns due to personal disassembly and reassembly.
- Breakdowns from accidental falls or impacts.
- Breakdowns from insufficient maintenance.
- Breakdowns from not following the instruction manual.
- Energy reduction due to a wet environment and dust.
- Consumable parts like filters.
Repair Support:
- You will get online guidance or illustrated manuals for repairs if necessary.
- Beyond the warranty period, MyChway offer lifetime maintenance at cost price for any replaced accessories.