Warranty
Warranty covers all manufacturing defects on devices for a period of two years or 4000 hours. Accessories are covered for a period of 6 months. Please refer to your instruction manual for warranty information regarding your accessories, as warranties may vary depending on the device or part.
Limitations
This warranty does not cover damages that occur during installation.
This warranty does not cover damages incurred during delivery.
This warranty does not cover charges for repairs resulting from improper voltage supply, damage or malfunction caused by misuse, abuse, accidents or unauthorized modification.
Repairs must be performed exclusively by Silhouet-Tone. Any repairs made or any replacement part provided under this warranty will not extend the duration of the original warranty period.
Products must be returned in original packaging or in a new box, with an RMA number supplied by Silhouet-Tone Customer service. The customer is responsible for the correct repackaging of products when returned to ensure damage does not occur during shipment (any damage resulting of that negligence will be the client’s responsibility).All products must be received within 30 days from the day the RMA was issued. Transportation and repacking fees are not considered under the warranty terms and are payable by the client. Returns may be subject to a 20% handling or restocking fee and transport fee. Silhouet-Tone reserves the right to refuse returns if the reason is unsatisfactory. Without an RMA number, all merchandise is returned to the sender at his/her expense.
All merchandise must be inspected upon receipt. Damaged or missing items must be reported within 48 hours of receipt of order. Transport is by ground (standard).
At the client’s expense orders can be shipped by air.
Silhouet-Tone Verified and Certified Equipment Warranty
Silhouet-Tone Verified and CertifiedOur Silhouet-Tone Verified and Certified equipment program was created to give buyers looking for more affordable options, an opportunity to purchase Silhouet-Tone equipment with total peace of mind. Under this program, each piece of equipment is thoroughly inspected at the factory then certified. Each device or piece of equipment sold under this program therefore benefits from the same warranty as any new product.
Technical Support
Employing a systematic approach, our service department will help identify the root of the issue. In many cases, an easy solution can be found to restore your equipment without major repairs. If our technical support agent is not able to assist you in restoring the product, our service department will take charge of your repair.
Repairs
Silhouet-Tone USA provides repair services for all of the United States. Customers will receive explicit instructions for returning items for repairs. Our service department will diagnose and resolve all existing issues, test the product, and return the item back in a timely fashion. All service orders will be completed free of charge for items covered under warranty, however out of warranty service is also available to you. Contact us for more information.
*shipping charges may apply
No claim will be considered after 3 days.
Products must be returned in original packaging or in a new box, with an RMA number supplied by Silhouet-Tone Customer service. The customer is responsible for the correct repackaging of products when returned to ensure damage does not occur during shipment (any damage resulting of that negligence will be the client’s responsibility). All products must be received within 30 days from the day the RMA was issued. Transportation and repacking fees are not considered under the warranty terms and are payable by the client. Returns may be subject to a 20% handling or restocking fee and transport fee. Silhouet-Tone reserves the right to refuse returns if the reason is unsatisfactory. Without an RMA number, all merchandise is returned to the sender at his/her expense. All merchandise must be inspected upon receipt. Damaged or missing items must be reported within 48 hours of receipt of order.
*All the pictures on our website are not contractual and for reference purposes only.
*Transport is by ground (standard). At the client’s expense orders can be shipped by air.
Shipping
We understands that your order represents a need for your business. With this in mind, our shipping department strives to ensure that you never have to go without the items you require. This is why parcel orders received by 12:45 EST will ship the next business day. Orders can ship only to a non-P.O. Box address in the Continental United States, Alaska, Hawaii, and Puerto Rico. -Parcel packages will be delivered via UPS.
All merchandise must be inspected upon receipt. Damaged or missing items must be reported within 48 hours of delivery.
Before you sign the delivery receipt, please walk around each box and make sure there are no obvious signs of damage to the bed(s) that you can see through the box such as large gaping holes. If there is, please call your sales representative immediately, take pictures, and sign the delivery receipt with as many details as possible about the damage in-question, but do not refuse the shipment. We will fix any issues on-site at your location. We are responsible for any damages during delivery, but if the receipt only has your signature and no comments on the damage(s) in-question, we will be unable to file a claim with the carrier.
The shipping address cannot be changed mid-delivery without a re-consignment fee from the carrier, which you would be billed for.
The shipment cannot be refused or sent back without a redelivery fee from the carrier, which you would be billed for.
Your shipment must be delivered within 48 hours of the delivering terminal receiving it, or you will be charged storage fees.
