Dermaglow EST Professional Microdermabrasion Device

Warranty

Aesthetic Solutions warrants the DERMAGLOW  D3 or EST to be free from
defects in parts, labor and workmanship for as long as you own the device!
This Limited warranty is null and void if the customer attempts to fix, alter,
repair, open, or modify the unit. Damage to the unit due to mishandling, misuse,
or improper maintenance (e.g., failure to use only authorized Aesthetic Solutions’
UltraPure Class 1 Crystals and filter bags, failure to replace the filter as directed
in the manual, etc.) nullifies the warranty during the warranty period and
thereafter. The warranty is not transferable.
This warranty does not include the hand piece, hand piece tips, and hand piece
connectors, filters or other disposable items.
Aesthetic Solutions reserves the right to replace the customers unit with a similar device
upon its sole discretion.

Repairs

If a customer encounters an issue with the Dermaglow device, they must
first contact the technical support department for troubleshooting, If the issue cannot be resolved by phone, the end customer may obtain a Return
Merchandise Authorization (RMA) from the Supplier’s customer service
department to return the device for repair. If the device is covered by the
 warranty, It will be repaired at no charge and returned to the customer. The customer is responsible for all shipping costs to and from
the service center.

Loaner Support

Aesthetic Solutions will ship a loaner unit while customers unit is undergoing
repair. Customer may specify the shipping method used to expedite delivery.
The Customer is responsible for shipping the loaner unit back within three (3)
days of receiving a repaired or replacement unit. Rental charges of $150 a day
will accrue upon a failure to return loaner units. The Customer is responsible for
any and all shipping charges incurred.

Note: For easier shipping, we encourage customer to KEEP THE ORIGINAL BOX
AND PACKING MATERIALS FOR the UNIT. These boxes are custom made to fit the
Dermaglow device and it may be difficult to find proper sized boxes for shipping.
Replacement boxes and foam sets will be billed at a minimum of $150.

Return Policy

Each Dermaglow device is sold with a 30-day money back guarantee. Customer
may return the Dermaglow for any reason within 30 days of delivery of the
device. The Dermaglow device must be returned in original packaging and free
from any wear or damage. Customer is responsible for paying for All shipping
charges incurred for the delivery and return of the device.
Disposable products cannot be returned, and devices
will not be accepted for return after this 30-day period.

Contact us at (302) 721-6072 or support@ultraliniconline.com to Initiate a return.

Do I have to be a doctor to use your microdermabrasion devices?

Our Dermaglow® EST tabletop microdermabrasion unit, and our Dermaglow® 3 microdermabrasion equipment can be used by non-medical professionals and achieve excellent results.

How much can I charge my clients for microdermabrasion treatments?

Though rates vary throughout the country, the range is typically between $100 per treatment up to $300 per treatment. Traditionally, a single treatment costs more than the per-treatment cost for a client who buys a series of treatments. For instance, you could charge $175 for a one-time treatment and $900 for a series of six treatments, so the per-treatment cost would be $150 if purchased as a package. We recommend that you check the market rate for microdermabrasion treatments in your specific area, determine the pricing at both medical and esthetic facilities, and make a decision based on your geographic location.

What kind of crystals can be used with your microdermabrasion machines?

We offer medical-grade aluminum oxide as well as sodium bicarbonate crystals for our Dermaglow 3 microdermabrasion devices.

What happens if my microdermabrasion device breaks down?

Although Dermaglow® microdermabrasion machines are known for their sturdiness and robust manufacturing, there are rare occasions during which a client’s machine needs repair. If your Dermaglow® machine develops a mechanical or functional difficulty, there are two things you can do: Call the toll-free technical support line at (888) 345-4569, ext. 3, between 8 a.m. and 5 p.m. PST, Monday through Friday. The technical staff can usually resolve your issue over the phone, if you and the technician determine that the machine needs further repair or diagnosis, you can send the machine. Any repairs made will be covered under your lifetime warranty (shipping costs are not covered under the warranty). Upon request, you will be sent a free loaner machine so you can still operate your business while your machine is being repaired. You only need to pay the associated shipping costs.

Training